Complaints Policy

Target Wealth Group Complaints Policy

At Target Wealth Group, we strive to provide exceptional service and investment solutions to our clients. However, if you are not fully satisfied with any aspect of our services, we welcome your feedback to address your concerns promptly and professionally.

How to Submit a Complaint If you wish to file a complaint, please submit it in writing to our Complaints Officer via email at info@targetwealthgroup.com or by post to:

Target Wealth Group Attn: Complaints Officer 71-75 Shelton Street Covent Garden, London United Kingdom, WC2H 9JQ

To help us investigate and resolve your complaint efficiently, please provide the following information:

Your name and contact details
A clear description of your complaint
Any relevant documentation or evidence supporting your complaint
Details of what you would like us to do to resolve the matter

Our Complaints Handling Process We will acknowledge receipt of your complaint within 5 business days and provide you with the name and contact details of the person handling your case.

We will thoroughly investigate your complaint and gather all relevant information from the appropriate parties within our organization. During this process, we may need to contact you for additional details or clarification.

Our goal is to resolve your complaint as quickly as possible, and we will provide you with a final response within 8 weeks of receiving your complaint. If we are unable to resolve your complaint within this timeframe, we will explain why and provide an estimated completion date.

If you are not satisfied with our final response or if we fail to respond within the 8-week period, you may be eligible to refer your complaint to the Financial Ombudsman Service (FOS) for an independent review.

Our Commitment We value our clients and take all complaints seriously. We will handle your complaint with the utmost professionalism, courtesy, and confidentiality. All complaints are reviewed by senior management to improve our services and prevent similar issues from occurring in the future.

We appreciate your feedback, as it helps us continually enhance our processes and better serve our clients.

If you have any questions about our Complaints Policy or need assistance with submitting a complaint, please contact our Complaints Officer at info@targetwealthgroup.com.

71-75 Shelton Street,
Covent Garden, London,
United Kingdom, WC2H 9JQ

Target Wealth Group is registered in England and Wales. Our registered office address is 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ. Target Wealth Group is not authorised or regulated by the Financial Conduct Authority. Copyright © Target Wealth Group 2025. All rights reserved.

The content of this website has not been approved by an authorised person within the meaning of the Financial Services and Markets Act 2000. Reliance on this website for the purpose of engaging in any investment activity may expose an individual to a significant risk of losing all of the property or other assets invested.

Important Notice : Investment products are available to you on the basis that you are reasonably believed to be such a person as is described in Article 19 (Investment professionals), Article 48 (Certified high net worth individuals), Article 49 (High net worth companies, unincorporated associations, etc.) Article 50 (Sophisticated investors), Article 50A (Self-certified sophisticated investors) and Article 51 (Associations of high net worth or sophisticated investors) of the Financial Services and Markets Act 2000 (Financial Promotion) Order 2005, or you are a person to whom this information may otherwise lawfully be sent or viewed. If you do not fall within such descriptions, then you should not act upon the information contained on this website. New Capital Link acts as a professional introducer and receives a fee from their working partners for every introduction made.

IMPORTANT INFORMATION

This website is exempt from the general restriction (in section 21 of the Financial Services and Markets Act 2000) on the communication of invitations or inducements to engage in investment activity on the grounds that it is made solely to certified or self-certified sophisticated investors, certified high net worth individuals and investment professionals. These investments are high risk and illiquid, your capital is at risk and returns are not guaranteed. Bonds are not protected by the Financial Services Compensation Scheme (FSCS). If you are unsure of your categorisation or have doubts about whether to invest in our products, please consult an authorised person specialising in advising on investments of this kind.

Definitions of each categories

By pressing Confirm, this will have the same effect as if you had signed such a statement in writing.

If you don’t meet any of the criteria below, then you must STOP and leave this site.

You can find definitions of each category below.

1. Self Certified Investor

To be considered a self-certified sophisticated investor, an individual must certify that at least one of the following applies:

They are a member of a network or syndicate of business angels and have been so for at least six months.

They have made more than one investment in an unlisted company in the two years prior.

They work or have worked in the two years prior in a professional capacity in the private equity sector or in the provision of finance for small and medium enterprises.

They are currently or have been in the two years prior, a director of a company with an annual turnover of at least £1 million.

2. Sophisticated Investor

A) Works in the Financial Sector , specifically private equity OR B) Been the director of a company with an annual turnover of at least £1 million, in the last two years OR C) or made more than one investment in an unlisted company in the previous two years.

3. HNW/UHNW Investor

A HNW Investor has an annual income in excess of £100K or. have net assets in excess of £250K beyond your pension fund assets and your private residence.